A chatbot is a software tool that simulates human conversation with website visitors by using artificial intelligence. It’s a good alternative to live chat, which can be expensive and inefficient for some businesses. This is because a chatbot can hold multiple conversations at once, whereas a person answering a dozen questions at once would quickly become overwhelmed.
Open-source website creator WordPress provides both its own chatbot plugins and third-party options. This useful tool can be used for any type of business that has a WordPress website. However, they are not only for answering questions. There are now a plethora of WordPress chatbot plugins designed to connect with various channels and perform various functions, ranging from lead generation to data collection.
Consider a WordPress chatbot plugin to be a personal valet for your website. It greets you politely upon arrival, offers assistance if you don’t know your way around, answers questions if you’re in a hurry, and directs you to someone else if it is unable to perform a specific task. Customers will spend less time waiting for assistance outside of business hours if this service is available. It also ensures that simple questions are answered quickly without detracting from more complex and urgent tickets.
Finally, a WordPress chatbot plugin accomplishes two tasks. For starters, it automates repetitive communications across multiple channels, allowing you to save time while still providing personalized assistance. Second, it takes advantage of these communications to gather vital information about your customers, their behavior, and how you can improve your online customer service strategy.
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